TERMS & CONDITION
Customer Care
I am committed to providing exceptional customer service and ensuring a seamless experience for our readers. Whether you have questions about your order, need assistance with a purchase, or have inquiries about my book, I am here to help. I strive to respond to all customer inquiries within 5 business days and to resolve any issues as quickly and efficiently as possible. Your satisfaction is my priority, and I am dedicated to making your experience with my store and content as smooth and enjoyable as possible.
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If you have any concerns regarding your order, shipping, returns, or general inquiries, please do not hesitate to reach out. You can contact me directly at JackRogersAuthor@gmail.com or through the contact form on my website. I also encourage readers to connect with me on Instagram and Threads for updates, travel stories, and community engagement. Thank you for your support—I truly appreciate every reader who embarks on this journey with me!
Privacy & Safety
your privacy and security are my top priorities. I am committed to protecting your personal information and ensuring that any data you provide is handled securely and responsibly. When you make a purchase directly through my website, payments are processed using Stripe Connect, a secure and industry-leading payment processor that encrypts and safeguards your financial data. I do not store or have direct access to your payment details, ensuring an added layer of security.
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For purchases made through third-party retailers such as Amazon, Lulu, or IngramSpark, payments are processed through their respective systems, and their privacy policies govern how your data is collected and handled. I encourage you to review their policies for details on how they manage your information. Additionally, I do not share or sell your personal data to third parties. Any information collected—such as your name, email, and shipping details—is used solely for order fulfillment, customer service, and to enhance your overall experience. If you have any questions or concerns regarding your privacy and safety, please feel free to reach out at JackRogersAuthor@gmail.com
Wholesale Inquiries
I am excited to offer wholesale purchasing options for bookstores, libraries, retailers, and organizations interested in carrying my book. Whether you’re looking to stock copies for resale, bulk order for an event, or distribute my travel memoir to a wider audience, I’d love to collaborate. Special wholesale pricing is available for bulk orders, and I am happy to discuss customized options to suit your needs.
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For wholesale inquiries, please reach out using this form with details about your organization, the number of copies you’re interested in, and any specific requirements. If you prefer to order through a wholesale distributor, my book is also available via IngramSpark and Lulu. I look forward to working together to bring my book to more readers around the world!
Payment Methods
I offer a variety of secure payment options to ensure a smooth and hassle-free checkout experience.
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Direct Payments via Stripe Connect – Purchases made directly through my website are processed securely using Stripe Connect, which accepts major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Your payment details are encrypted and processed securely; I do not store or have access to your financial information.​
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Third-Party Retailers – If you purchase my book through Amazon, Lulu, IngramSpark, or other retailers, payments will be handled through their respective checkout systems, subject to their own terms and conditions. I recommend reviewing their policies for specific payment options and security measures.
If you have any questions about payment methods or need assistance with a transaction, please feel free to contact me at JackRogersAuthor@gmail.com